Refund policy
Returns & Refunds
We offer a 14-day return period from the day your order arrives.
If something’s not right, we’ll make it simple to sort.
Easy Returns
To be eligible for a return, your item must be:
- Unworn and unused
- In original condition with tags attached
- In original packaging
To start a return, email us at savviersupply@outlook.com with your order number.
We’ll guide you through the next steps.
Returns Costs
Customers are responsible for return postage.
We recommend using a tracked service, as we can’t be responsible for items lost in transit.
A small £5 handling fee may be deducted from your refund.
Damaged or Incorrect Orders
If your item arrives damaged, faulty, or incorrect, contact us straight away.
We’ll sort it quickly at no extra cost to you.
Exchanges
We don’t offer direct exchanges.
The quickest way to get what you want is to return your item and place a new order.
Refund
Once we receive your return, we’ll inspect it and confirm your refund.
If approved:
- Refunds are issued to your original payment method
- Please allow up to 5 working days for processing
- Your bank may take additional time to show the funds
Non-Returnable Items
- Sale items
- Gift cards